Returns & Refund Policy

Last Updated: June 2026

At LENVRAC, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

Return Period

Customers may request a return within 14 calendar days of receiving their order.

Requests submitted after this period will not be eligible for approval.

Return Conditions

To qualify for a return, the item must:

Be in its original condition.
Be unused.
Show no signs of wear, washing, or use.
Not be damaged by the customer.
Include the original packaging and tags, where applicable.

We reserve the right to reject returns that do not meet these requirements.

Non-Returnable Items

We do not accept returns for products that:

Have been used or washed.
Show damage caused by the customer.
Are not in a resalable condition.
Are returned after the return period has expired.

Return Process

To start a return, please contact our support team at:

support@lenvrac.com

Please include:

Full name
Order number
Reason for the return

Our team will provide further instructions regarding the return process.

Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank or card provider.

Return Shipping Costs

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery so that we can review the issue and provide an appropriate solution.